Training

SALES

  1. Sales planning

  2. The 5 truths to become a successful salesperson

  3. How to talk about the same product in three different ways

  4. 10 tips for self-training in sales

  5. The sales generator

  6. Ethics in sales

  7. Need is opportunity

  8. The language that sells

  9. The language that unsells

  10. The behavior that sells

  11. The only issue is price

  12. Goals and controls

  13. Self-challenge

  14. The salesperson’s profile

  15. Do you want to get rich?

Support Materials:

  1. Essential knowledge for sales professionals

  2. The sales decalogue

  3. Communication with the client

  4. Most common communication problems

  5. Know how to sell – Emotion surpasses reason

  6. Don’t sell: help the customer buy!

  7. “Yes, sir…” “At your service…” “May I help you?”

  8. How to facilitate the customer’s “yes”

  9. Attending to those in a hurry

  10. I have loyal customers


CUSTOMER SERVICE

  1. Critical and skeptical customers

  2. Dominant and aggressive customers

  3. Indecisive customers

  4. Bargaining customers

  5. Dial right to profit

Support Materials:

  1. The three steps of a true service professional

  2. Posture

  3. Eye contact

  4. Approach – Action radius

  5. Personal space invasion

  6. The smile

  7. Meeting the client halfway

  8. First impression

  9. Personal presentation

  10. Warm greeting

  11. Tone of voice

  12. Active listening

  13. Agility

  14. Warmth in service

  15. Service blunders

  16. Proper posture

  17. Using clichés

  18. Final impressions

  19. Moments of truth

  20. Phone image

  21. Psychological aspects: empathy and perception

  22. Inner state

  23. Engagement

  24. Service professional challenges

  25. Angry customer

  26. Complaints

  27. Delighting the client

  28. Extra effort

  29. Autonomy


TELEMARKETING

I – Introduction

  1. Selling by Phone

  2. The Phone as a Sales Force

    • Speed of penetration

    • Coverage

    • Immediate measurement

    • Visit supplementation

  3. Advantages of selling by phone

  4. To sell over the phone

II – How to Sell by Phone

  1. How to use the phone effectively

    • Speaking well on the phone

    • Listening well on the phone

  2. Whom to call

  3. When to call

  4. What to say

  5. Call strategy

  6. Post-call control

  7. Note everything agreed upon

  8. Ensure agreements are fulfilled

  9. Do the follow-up

III – Structure Setup

  1. How to set up the sales structure

  2. Choosing the location

  3. Choosing equipment

  4. Support material

IV – Phone Service

  1. Principle of Attitude

  2. Principle of Attention

  3. Principle of Action

📣 Enroll now! By choosing any course, you get a FREE MOTIVATION course. Group dynamics and case studies allow students to experience all studied processes.

📞 (19) 8205-5072 | (35) 8844-3619 | (19) 3654-1433 – Phone/Fax
📩 treinamento@cegconsultoria.com

Train your team and transform your company